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Financial Counselor
Des Moines, IA
Description
SUMMARY
The Financial Counselor performs various routine collection and other functions; deals with patients, family members, and visitors to ensure good internal and public relations. This person must be punctual and available during patient service hours (8am-5pm).
DUTIES AND RESPONSIBILITIES
Receive and process incoming calls regarding self pay and liability accounts as well as collection accounts
Obtain accurate insurance information on hospital liability patients and enter information into the computer, verify information with the insurance company and to confirm whether this is a third party payer. Enter information in the patient’s accounts and file any charges on hold
Investigate refund requests
Update demographic information in the patient’s account when informed a patient is deceased
Verify accuracy of Collection reports each month
Obtain surgery fee quotes and collect fees in advance for self pay surgeries
Prepare financial agreements for old balance accounts or self pay patients who have been seen prior to knowing they were not insured
Contact patients regarding delinquent accounts and arrange mutually acceptable payment schedules
Monitor payments to be sure that payers conform to agreed schedules
Follow up on insurance billing to ensure timely receipt of payments. (liability accounts)
Compile delinquent accounts and forward to physician for direction (collection agency, write off) of account
Assist with other tasks as directed
Requirements
PHYSICAL DEMANDS
Ability to talk and give instructions to patients prior to treatment and after receiving medical treatment in the payment of their accounts
Hear and receive instructions regarding the requirements of collecting from patients on accounts
Fingering skills to work at computer terminal for up to eight (8) hours a day and to type at least 50 WPM
The ability to sit for up to eight (8) hours a day
Advanced knowledge of MS Office Applications including Excel, Word, and Outlook
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent communication skills
Demonstrate knowledge of state and federal collection laws
Knowledge and experience with medical billing processes
Demonstrate a special ability to deal with patients regarding sensitive financial matters and recapture unpaid balances
Must be able to maintain confidentiality
Demonstrate the ability to make decisions calmly, take appropriate action, and follow tasks through to conclusion
Ability to recognize and analyze financial information
EDUCATION and EXPERIENCE
High school diploma
Advanced degree highly preferred
One year experience in patient accounts required
Previous experience in dealing with members of the public
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