Part Time Phone Receptionist - Downtown Des Moines

Job Title: Receptionist

Department: Front Desk/Phone Room

Reports To: Reception Supervisor

FLSA Status: Non-exempt (hourly)

Prepared By: Amanda Broman

Prepared Date: 05/29/2008

GENERAL SUMMARY

The Receptionist performs general procedures associated with routine patient encounters and maintains a positive relationship with patients and other visitors to the clinic. This position also works with patients for the completion of HIPAA and health records used by doctors and staff downstream in the workflow; does data capture and entry with IOC computer systems; collects payments and prepares for deposit.

HIPAA COMPLIANCE: High Level

Incumbent has access to restricted or confidential patient information and must comply with the terms of IOC's HIPAA and Security Policies as it applies to their job role.

PRIMARY DUTIES AND RESPONSIBILITIES

Schedule appointments in the computer

Greet and direct patients, salespeople and visitors; handle inquiries with pre-established processes

Screen and route calls to correct extension

Coordinate with other departments as necessary and inform patient or physician's office of location

Reschedule clinic schedule as requested by supervisor and notify appropriate department(s)

Take detailed messages from caller when voicemail is not an option

Operates paging system to relay in-house announcements or incoming calls that are appropriate

Recognize potential credit problems such as liabilities or self-pays and direct them to the appropriate personnel

Enter patient demographics and insurance information into the computer

Instruct new patients in completion of medical history and information forms

Prepare patient charges for clinics by checking for prior approvals from insurance companies, workers compensation, liabilities and self-pays; and update patient information as needed

Complete patient out by totaling charges on routes, collecting co-payments and rescheduling any future appointments in the computer

Balance receipts with the encounter forms, make daily deposits and forward to Accounts Receivable

Send out completed new patient packets

Complete disability forms

Clean and straighten the waiting area daily and as needed

Able to react to change productively

Handle other responsibilities and tasks as assigned

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Additional education or at least 1 year of experience in a medical setting is highly preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.  Bi-lingual candidates will receive a pay differential.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Payroll systems; Spreadsheet software and Word Processing software.

Ability to type at least 40 WPM

10 Key skills

Ability to use standard office equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employees may be required to work at different location up to 50% of the time and provide their own method of transportation to these work locations.